Refund & Warranty Policy

Apakowa Warranty

At Apakowa, we are committed to providing high-quality footwear designed to exceed your expectations. We recognize that every purchase is an investment, which is why we offer a comprehensive warranty to protect against potential defects or malfunctions.

Warranty Coverage

  • Apakowa guarantees that all shoes are free from defects in materials and craftsmanship.
  • The warranty remains valid throughout the product's life, provided you are the original owner of the shoes.
  • We will work diligently to determine the best resolution for any concerns you may have.

Return Policy

If you're not 100% satisfied with your purchase from Apakowa.com, you can request a return within 30 days of delivery, provided the return meets the following Return Conditions:

Return Conditions:

  1. Items must be returned within the 30-day return window.
  2. Items must be UNWORN and returned in their original packaging.
  3. Return shipping costs are the responsibility of the buyer.

Return Process:

  1. Contact Customer Support: Email our team at support@apakowa.com (Monday–Friday, 9:00 AM to 5:00 PM PST) with your order number to initiate a return request.
  2. Follow Instructions: You will receive a response within 24 hours with further return instructions.
  3. Customer Support Availability: Please note that our support team is unavailable on Saturdays and Sundays.

How to Request a Return:

  1. Log in to your Apakowa account.
  2. Go to your order and select "Request Return."
  3. If your order contains multiple items, choose the ones you wish to return.
  4. Select the reason for your return and add any additional comments if needed.
  5. Click "Request Return" to submit.
  6. If your return is approved and requires shipping, you’ll receive an email with instructions and a return label. Once we receive and inspect the returned item, a refund will be processed.

Refund Policy:

  • Refunds are handled individually.
  • Apakowa can only issue refunds for products purchased directly from Apakowa.com.
  • If you bought through an authorized seller, please reach out to them directly for return assistance.

Our Promise to You:

At Apakowa, we stand by our products and are committed to your satisfaction. If you have any questions or need help, feel free to contact us at support@apakowa.com.

Thank you for choosing Apakowa! We truly value your trust, and we’re here to make sure your experience is smooth and enjoyable.